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Privacy Policy

Effective Date: 26 August
Last Updated: 26 August

Hydro Hugs values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us through our website

1. Information We Collect

When you use our store, we may collect the following types of information:

  • Order Information: Name, billing/shipping address, payment details, email, and phone number.
  • Account Information: Login details, order history, and saved preferences.
  • Technical Information: IP address, browser type, device information, and cookies.
  • Marketing Preferences: Your choices about receiving promotional emails or offers.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your account, purchases, or support requests.
  • Improve our store, products, and services.
  • Send marketing updates if you opt-in.
  • Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We only share your information when necessary:

  • Service Providers: Payment gateways (e.g., PayFast), shipping companies, IT/hosting providers.
  • Legal Requirements: If required by law or to protect our legal rights.
  • Business Changes: If our business merges, sells, or transfers assets.

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your cart active and remember your preferences.
  • Measure site performance and improve the user experience.
  • Deliver relevant advertising (if applicable).

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Retention

We retain personal data only as long as necessary for the purposes it was collected:

  • Order data is kept for accounting and tax purposes.
  • Account data remains until you request deletion.
  • Marketing preferences remain until you unsubscribe.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you.
  • Request corrections or updates.
  • Ask us to delete your personal information.
  • Withdraw consent for marketing communications.

To exercise these rights, contact us at: info@hydrohugsnelspruit.co.za.

7. Children’s Privacy

Our store is not directed to children under 13 (or the minimum legal age in your country). We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact

HydroHugs 

Email: info@hydrohugsnelspruit.co.za
Phone: 060 966 2033
Address: 40 Mostert Street